PROSCOM | Products
CCaaS
CCaaS | You need only One Partner Worldwide
Proscom CCaaS with Genesys:
World-Class Contact Center, Powered by Your Phone Lines
CCaaS | PROSCOM
CCaaS – Enable your customers with a comprehensive contact center solution based on leading Genesys technology. Offer them a scalable, reliable, and fully integrated service under your brand.
Who is this Solution For?
This multi-tenant CCaaS platform is perfect for Telecom Operators and MSP Providers targeting small, medium, and large enterprises that require a professional solution for customer support, sales, and multi-channel communication (Omnichannel).
CCaaS | PROSCOM
Key Benefits for Telecom Operators (Your Client)
• Leverage Branded Lines: A unique solution that allows telecom operators to utilize and monetize their own DID numbers in combination with a globally recognized Genesys solution.
• Instant Premium Offering: Rapidly adopt and offer an industry-leading solution without the lengthy development process or licensing of expensive on-premise infrastructure.
• Full Scalability and Flexibility: CCaaS adapts to your clients’ growth, allowing them to add agents, features, or communication channels as needed, paying only for what they use.
• Carrier Grade Reliability and Security: Utilize a platform designed for the largest telecom operations, guaranteeing non-stop service (HA) and regulatory compliance.
Key Genesys Functionalities
Integrated with Your Services
Omnichannel Support
Agents handle client interactions via phone, email, SMS, web chat, and social media (Teams, WhatsApp, etc.)—all from a single, unified interface.
Intelligent Call Routing (ACD):
Advanced call steering to the most competent agent, improving First Contact Resolution (FCR) rates and customer satisfaction.
Reporting and Analytics
Detailed reports and dashboards to monitor agent performance, center efficiency, and communication trends.
Self-Service Options
Creation of sophisticated IVR systems and self-service options that reduce agent workload.
Extend the Value of Your portfolio with Proscom CCaaS
is the ideal way to expand your portfolio and build long-term, profitable relationships with B2B clients.
CCaaS | PROSCOM
Schedule a Demo
Mobile Connect for Individuals & Teams
Desktop Connect for Individuals & Teams
Universal Device Compatibility
Contact Us Directly
Get in touch with Proscom Team directly via e-mail, phone contact or contact form.
Head Office
Dunavska 70, 11000 Belgrade, Serbia
Operations Center
Dunajska cesta 136, 1000 Ljubljana, Slovenia
Phone contact | Serbia
+381 11 40 40004
Phone contact | Slovenia
+386 1 828 11 22
Phone contact | UK
+44 20 8078 8727
Phone contact | US
+1 908 379 9041
General questions and requests
office@proscom-group.com
General questions and support requests regarding our products
support@proscom-group.com
Questions and requests related to the support and use of our applications
appsupport@proscom-group.com
CCaaS | PROSCOM
Operating Worldwide
With a strong global presence, our company operates worldwide, with local representatives in key cities, delivering cutting-edge solutions to businesses across continents.
Serbia
Belgrade
Slovenia
Ljubljana
United Kingdom
Regional Representative
United States
New Jersey
Australia
Melburn
- Albania
- Algeria
- Argentina
- Australia
- Belarus
- Bosnia and Herzegovina
- Brazil
- Bulgaria
- Canada
- China
- Croatia
- Cyprus
- Czechia
- Estonia
- France
- Germany
- Greece
- Hong Kong*
- Hungary
- India
- Indonesia
- Ireland
- Israel
- Italy
- Japan
- Kazakhstan
- Latvia
- Lithuania
- Malaysia
- Mexico
- Montenegro
- Netherlands
- North Macedonia
- Philippines
- Poland
- Portugal
- Republic of Korea
- Romania
- Russia
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Africa
- Spain
- Sweden
- Switzerland
- Thailand
- Taiwan*
- Turkey
- Turkmenistan
- Ukraine
- UAE
- United Kingdom
- United States of America
- Uzbekistan
You need only One Partner
| PROSCOM Worldwide
