PROSCOM | FAQ

FAQ

FAQ – FREQUENTLY ASKED QUESTIONS

PROSCOM | FAQ

FAQ – Frequently Asked Question

GENERAL ABOUT PROSCOM SOLUTIONS

All our services are based on a Multi-tenant architecture and are designed for White-Label sales, allowing Telecom Operators to offer them to their customers under their own brand with full scalability and control.

It means that our partner Telecom Operators receive a ready-made platform (including applications for Windows, iOS, Android) that they can fully rebrand with their logo and colors. End-customers (businesses) view the service as if it were developed directly by the Operator.

Proscom offers solutions that are quickly ready for the market (Time-to-Market), eliminating the need for large initial CAPEX investments, lengthy development, and costly maintenance of complex infrastructure. The operator’s focus remains on sales and support.
Absolutely. The platforms are designed with Carrier-Grade robustness and support unlimited growth in the number of users, from small businesses to large corporations.
The main advantages are reduction of operating costs (OpEx), elimination of the need to maintain physical equipment, automatic updates, and the integration of the latest communication technologies.
Yes. Our SBCaaS solution enables connections with telecom operators in over 57 countries worldwide, providing a unified solution for global voice traffic.
SBCaaS serves as a central, secure gateway that facilitates the migration of large Enterprise customers from legacy PBX systems to modern Cloud UC, while simultaneously providing global telecom connectivity for all services.

SERVICE SPECIFICS

PBXaaS focuses on classic telephony features (IVR, forwarding, queuing) with its own application. UCaaS is a solution for integrating telephony services (DID numbers) within existing collaboration platforms such as MS Teams or Zoom.
Our CCaaS solution is based on the Genesys platform, an industry leader, customized to function in a multi-tenant environment, allowing operators to add their phone lines.
Our UCaaS solution is designed for full integration, enabling Direct Routing with Teams, which is the standard for integrating telecom services into the Microsoft ecosystem.
Our PBXaaS platform includes its own, rebrandable WebRTC application available for Windows, iOS, and Android platforms.
Yes. Through the SBCaaS solution, we can securely connect and gradually migrate traffic from legacy equipment (like Cisco or Avaya PBX systems) to the modern Cloud UC.
Our SBCaaS acts as a reliable security controller at the network border, securing signaling and media, and protecting the Enterprise network from unauthorized access, fraud (Toll Fraud), and DoS attacks.

CLIENT SEGMENTATION (WHO IS WHAT FOR)

We recommend using PBXaaS for classic business telephony, or UCaaS if the company already actively uses platforms such as MS Teams. These services are obtained through our partner Telecom Operators.
SME clients do not purchase directly from Proscom. They should contact their local Telecom Operator and inquire about Cloud telephony solutions (PBXaaS, UCaaS, CCaaS) that utilize Proscom technology.
SBCaaS is intended for Large Enterprises with over 1000 users and a need for global connectivity and complex hybrid integration.
Yes. Enterprise clients can contact Proscom directly for an SBCaaS solution offer, which provides complete integration and global connectivity with operators in 57+ countries.
Proscom targets partnerships with Telecom Operators and ISP/MSP Providers who have a B2B clientele and wish to expand their portfolio with modern, White-Label Cloud communication services.
The Operator gains a powerful, multi-tenant platform based on Genesys technology that they can offer to their clients, while retaining control and revenue from their own DID numbers.
Yes, these solutions are complementary. A company can use UCaaS for internal and everyday communication, while CCaaS (Contact Center) is used for formal customer support across multiple channels (Omnichannel).

PROFESSIONAL MIGRATION AND SUPPORT SERVICES

Coexistence is a critical phase of the migration project. It refers to the period during which both your legacy on-premise PBX systems (e.g., Cisco, Avaya) and the new Cloud UC systems (e.g., Teams) operate simultaneously and seamlessly. We actively manage this period, ensuring users are gradually transferred without any interruption to business operations.
The UC ecosystem is fragmented—platform providers (Microsoft, Zoom) rely on third-party certification for devices. This creates a “product jungle” and a problem of single accountability. Proscom solves this by taking full responsibility for the selection, integration, and functionality of all hardware and software components.
Unlike fragmented support (where you might have to call the platform provider, the SBC manufacturer, and the phone manufacturer), Proscom offers a Single Point of Contact (SPOC) for support. Our 24/7/365 support covers the entire migrated UC system, including the SBCaaS, peripheral devices, and the connection to the telecom network.
SBCaaS and Professional Services are essential for Enterprise clients seeking to migrate with minimal risk and global connectivity. While independent migration is possible, our package reduces complexity, eliminates the risk of incompatibility, and ensures global centralized call routing.
The Consulting phase includes an in-depth analysis of your existing infrastructure, mapping of all business requirements, definition of the optimal hybrid architecture (how the SBCaaS should be configured), and the creation of a detailed step-by-step roadmap for implementation and user transition.

PROSCOM

Operating Worldwide

With a strong global presence, our company operates worldwide, with local representatives in key cities, delivering cutting-edge solutions to businesses across continents.

Serbia

Belgrade

Slovenia

Ljubljana

United Kingdom

Regional Representative

United States

New Jersey

Australia

Melburn

  • Albania
  • Algeria
  • Argentina
  • Australia
  • Belarus
  • Bosnia and Herzegovina
  • Brazil
  • Bulgaria
  • Canada
  • China
  • Croatia
  • Cyprus
  • Czechia
  • Estonia
  • France
  • Germany
  • Greece
  • Hong Kong*
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Latvia
  • Lithuania
  • Malaysia
  • Mexico
  • Montenegro
  • Netherlands
  • North Macedonia
  • Philippines
  • Poland
  • Portugal
  • Republic of Korea
  • Romania
  • Russia
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • Taiwan*
  • Turkey
  • Turkmenistan
  • Ukraine
  • UAE
  • United Kingdom
  • United States of America
  • Uzbekistan

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